Would you like to feel more confident when welcoming and assisting international guests? Our course “English for Hospitality: Front Desk Essentials” is designed to give you the key language skills you need to succeed at the reception desk. In just 4 sessions (12 hours), you will practice real situations, improve your communication, and develop confidence in English for everyday hotel interactions.

Focus Areas:

• Guest Interaction: Polite greetings, check-in and check-out language, and everyday small talk.

• Handling Requests: Understanding and responding to guest needs, managing reservations, and giving clear information.

• Problem-Solving: Managing complaints, clarifying details, and staying professional under pressure.

• Service Promotion: Recommending hotel facilities, services, and local attractions in English.

By the end of the course, you will:

• Use clear and polite English at the reception desk.

• Handle typical hotel situations confidently.

• Communicate effectively with international guests in a professional manner.