International guests expect clear, friendly and professional communication at the front desk. This four-session course focuses on the English needed for real reception situations, helping participants communicate more naturally and confidently throughout the guest journey.

Practice is built around typical hotel interactions: welcoming guests, managing reservations and requests, solving problems and recommending services or local attractions.

What to expect

• Welcoming guests and handling check-in and check-out conversations

• Responding to requests, reservations and everyday questions

• Managing complaints and clarifying information professionally

• Recommending hotel services, facilities and local attractions

Your concrete benefits

• More confidence when communicating with international guests at reception.

• Clearer and more professional English for typical front-desk situations.

• Practical language skills that transfer directly to everyday hotel work.