Welcoming international guests in confident, guest-oriented English is an important part of professional hospitality. The right words help convey information clearly, create trust and maintain a warm tone even in challenging situations.

This webinar focuses on practical phrases and vocabulary for common hotel and restaurant interactions. Realistic communication situations provide a compact way to refresh existing English and use it more confidently with guests.

What to expect

• Welcoming guests confidently and engaging in small talk

• Handling telephone calls and sharing important information clearly

• Communicating offers in person, by email or newsletter

• Using appropriate language in difficult situations

Your concrete benefits

• Greater confidence in everyday English communication with guests.

• Practical phrases and vocabulary that can be used immediately at work.

• A more professional and reassuring tone in routine and challenging situations.