It is part of good service and tone of a hotel to be able to welcome guests in the world language English. In this webinar you will receive guest-oriented phrases to give guest important information. You will learn to supplement and confidently master your specific hotel and gastronomy vocabulary. Especially in times that follow a crisis, confidence conveyed even in a foreign language is the greatest gift for your guests.

Contents:

- Greeting guests confidently

- Practicing small talk

- Handling telephone calls competently

- Communicating offers also by newsletter or e-mail

- Coping with difficult situations