Webinar: Mindful communication with the English guest
It is part of good service and tone of a hotel to be able to welcome guests in the world language English. In this webinar you will receive guest-oriented phrases to give guest important information. You will learn to supplement and confidently master your specific hotel and gastronomy vocabulary. Especially in times that follow a crisis, confidence conveyed even in a foreign language is the greatest gift for your guests.
- Greeting guests confidently
- Practicing small talk
- Handling telephone calls competently
- Communicating offers also by newsletter or e-mail
- Coping with difficult situations