Webinar: Mindful communication with the English guest

It is part of good service and tone of a hotel to be able to welcome guests in the world language English. In this webinar you will receive guest-oriented phrases to give guest important information. You will learn to supplement and confidently master your specific hotel and gastronomy vocabulary. Especially in times that follow a crisis, confidence conveyed even in a foreign language is the greatest gift for your guests.

 

Contents:

- Greeting guests confidently

- Practicing small talk

- Handling telephone calls competently

- Communicating offers also by newsletter or e-mail

- Coping with difficult situations

 

Kursdetails:
Referent:
Von Skerst Anke
Hotelfachfrau, Ausbildung in BA-Psychologie, Unterhaching
Termin/e:
Freitag, 3. Februar 2023
Dauer:
9 Uhr bis 12 Uhr
Ort:
Online
Kursgebühr:
80€ + 22% MwSt.
STK-Gebühr:
40€ + 22% MwSt.
Kursnummer:
191
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