Are you looking to take your English skills to the next level and become more confident in communicating with international guests?

Our new English language course, "Masters of Reception" offers you the perfect opportunity to improve within 8 weeks your writing, reading, speaking, and listening abilities.

What to expect:

- Writing: Learn to write professional emails, manage reservation requests, and respond effectively to guest complaints.

- Speaking: Enhance your ability to welcome and talk to your guests, answer phone reservations, and deal with conflicts.

- Listening: Develop your skills in understanding guest inquiries, especially over the phone, and receiving feedback.

- Reading: Improve your understanding of guest feedback, hotel information, and special requests.

Join us to boost your communication skills and deliver exceptional service to your guests!

Specific content:

Part 1: WRITING

Basics of Writing

- Tuesday 15th of October from 9 a.m until 11 a.m: Formal emails (greeting, structured text, closing)

- Thursday 17th of October from 1 p.m. until 3 p.m: Managing written complaints (analysis, understanding, responding)

Professional Correspondence

- Tuesday 22nd of October from 9 a.m until 11 a.mr: Reservation confirmations and changes

- Thursday 24th of October from 1 p.m. until 3 p.m: Morning mail and weekly program

Part 2: SPEAKING

Basics of Speaking

- Tuesday 5th of November from 9 a.m until 11 a.m: Welcoming guests at check in and bidding farewell at check out

- Thursday 7th of November from 1 p.m. until 3 p.m: Small talk and everyday conversation

Professional Communication

- Tuesday 12th of November from 9 a.m until 11 a.m: Directions, recommendations, tips

- Thursday 14th of November from 1 p.m. until 3 p.m: Actively selling additional services at check-in (e.g., massages, guided hikes etc.)

Part 3: LISTENING

Basics of Listening

- Tuesday 19th of November from 9 a.m until 11 a.m: Understanding and managing phone calls

- Thursday 21st of November from 1 p.m. until 3 p.m: Active listening and note-taking

Advanced Listening

- Tuesday 26th of November from 9 a.m until 11 a.m: Comprehension of different accents and slangs

- Thursday 28th of November from 1 p.m. until 3 p.m: Dealing with complex inquiries and spelling words and names correctly

Part 4: ADVANCED SKILLS

- Tuesday 3rd of Diecember from 9 a.m until 11 a.m: Mastering special situations and guest requests

- Thursday 5th of Dicember from 1 p.m. until 3 p.m: Complaints at front desk and how to receive and respond

Part 5: CONCLUSION

- Tuesday 10th of Dicember from 9 a.m until 11 a.m: Personal experience reports

- Thursday 12th of Dicember from 1 p.m. until 3 p.m: Summary of key points and short online final quiz